Refund policy
Return & Refund Policy
Thank you for shopping with Ava + Anne Apparel. We take pride in every piece we offer and want you to feel confident in every purchase. If something isn't quite right, we're happy to help.
Returns
Unless otherwise stated in the product description (e.g., "Final Sale," "No Returns," or "No Exchanges, or similar verbiage), we accept returns within 7 days of delivery. To be eligible, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- Free of perfume, deodorant, stains, or any signs of wear
How to Start a Return
Email us at support@avaanneapparel.com with your order number and reason for return. We'll respond within 2 business days with next steps.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, you'll receive an email confirmation. If approved, your refund will be issued to your original payment method within 5–10 business days.
Final Sale Items
Items marked as Final Sale are not eligible for return or exchange. This will be clearly noted in the product description.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at support@avaanneapparel.com with your order number and a photo of the item. We'll make it right.